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This study provides an insight and prescriptive approach in leading a complex change in a facilities management company aiming to have a technological upgrade through a purchase of Software Applications Product (SAP). The prescriptive study aims to determine the employees’ readiness to embrace change in terms of both technical and human aspects. This study provides guidance on the use of both quantitative and qualitative research methods using the theoretical framework of Kotter's 8 step model. The patterns and results from the qualitative research methods will serve as the framework for quantitative analysis in testing its generalizability. The study focuses only on prescriptive approach since the mixed methods being mentioned were not done to test the hypotheses and that the expected results were purely based on literature review pertaining to employee's resistance to change and different frameworks about leading complex changes.
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